This is something that no family should have to purchase but if you are a family like ours then I would recommend you purchasing from thicket memorials. We purchased there smallest urn for our little boy we placed the order which was very simple, a day later we received a proof design via email and we approved the design. The company responded to our email quickly and we're very compassionate and understanding with the query we had. It is so beautifully made, you can tell care is taken to ensure you receive it in perfect condition. There is four screws on the bottom of the urn to secure the ashes inside. We fell in love with it when we received it. Now our son has a place to rest and we have something to treasure. It is bittersweet but thank you thicket memorials for giving us something as a father, mother and his two sisters can treasure forever.